For many UK businesses, remote work has become an integral part of their work. So, if your team are distributed in multiple cities or working from home full-time, then a solid, feature-rich phone system is no longer optional; it is essential.
That is where VoIP (Voice over Internet Protocol) makes an entrance. Unlike a traditional landline, VoIP phone systems operate entirely over the internet, so they are perfect for remote and hybrid teams.
However, not all VoIP providers are created to cater for remote workers. The common question that comes into many business owners’ minds is this: which VoIP provider supports remote work tools?
To answer this question, in this guide we have compared the top 5 VoIP phone systems that support remote workers. We’ve talked about their remote work features, integrations, pricing plans and ease of use. So, whether you work with a small start-up or an expanding SMB, there is something for you in this guide.
What Is VoIP, And How Does It Work? A Guide
VoIP refers to Voice over Internet Protocol. In short, it’s a means of making and receiving phone calls using an internet connection, rather than communicating sound over copper wires in a traditional phone line.
VoIP essentially converts your voice into digital packets of data that travel over the internet until they reach their intended destination, where the process is reversed so you can be heard loud and clear.
VoIP phone systems have significantly changed the landscape for remote workers. Since VoIP is hosted in the cloud, your team can make and receive business calls from anywhere in the world, whether on a laptop, smartphone, tablet, or VoIP desk phone, as long as it has an internet connection.
Here is how VoIP works in three steps:
- Your voice is picked up by the microphone of your device and turned into digital packets.
- Those packets then travel over the internet to your provider’s cloud servers.
- The information is then decoded and played as crystal-clear audio to the person on the other end in real time.
When you use VoIP for your remote workers, the end result is a scalable, flexible, and affordable phone system that works wherever your team is.
If you want to learn more about what VoIP is, then read our guide: What is VoIP? Everything You Need To Know (2026 Guide).
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Key Features Of VoIP Phone Systems for Remote Workers
Not every VoIP service is the same for remote teams. When considering which VoIP providers support remote work tools, you should consider the following features:
Softphone Apps: Desktop and mobile apps to enable your remote employees to make and receive calls, allowing them to communicate on any device without needing a physical phone.
Call Forwarding and Routing: Send calls to a member’s mobile or home setup, so you never miss an important call.
Voicemail-to-Email Transcription: Voicemails are transcribed and delivered to recipient inboxes, reducing the time associated with relaying messages while keeping off-site workers in the loop.
HD Video Conferencing: In-built video calling that brings your remote workers together no matter the distance, without requiring another tool.
Integrations with Third-Party Apps: Connect to tools like Microsoft Teams, Slack, Google Workspace and Zendesk so you can keep all your work in one place.
Virtual Numbers: Local, toll-free or international numbers, which means remote teams can project a professional business number no matter where they are.
Call Recording with Analytics: Auto call logging and recording, as well as team time performance dashboards that allow managers to see a team spread across the globe.
Auto Attendant (IVR): A virtual receptionist who automatically transfers your callers to the appropriate department or extension even outside business hours.
Team Messaging and Collaboration: In-app messaging or chat tools to help decrease reliance on other apps and keep all team members’ communication in a single place.
Advantages Of VoIP Phone Systems For Remote Workers
If you run remote or hybrid teams, transitioning to a VoIP phone system offers many advantages for your business. The key advantages are:
1. Work From Anywhere Without Disruption
VoIP enables remote employees to answer business calls from anywhere they can connect to the internet, be it their homes, coffee shops, or while travelling outside the country. So, you don’t need to be tethered to a desk or an office.
2. Significant Cost Savings
With VoIP you don’t need traditional phone lines and costly equipment. The cost of calling is minimal, especially for long-distance and international calls. And since most VoIP providers follow a monthly per-user subscription model, it’s easy to budget.
3. Easy To Scale
It takes only a few minutes to add a new member of your remote team on your VoIP phone system. You don’t need any costly engineer visits or new hardware. So VoIP makes it easier for you to scale your business without worrying about costly hardware upgrades.
4. Integrations With Top Remote Work Tools
Most VoIP providers allow you to integrate with the top remote work tools available. You can integrate with collaboration tools such as Microsoft Teams, Slack, and Google Workspace, as well as customer relationship management tools like Salesforce and HubSpot. This helps you store your phone calls, messages, and customer data in a connected ecosystem.
5. Future-Proofed Against The PSTN Switch-Off
With the UK phasing out landlines by January 2027, switching to VoIP now positions your business for success. Each VoIP provider on the list is 100% cloud-based and PSTN switch-off ready.
Learn more about VoIP advantages in our guide: VoIP Advantages and Disadvantages (2026 Guide).
What Is Better: VoIP vs Landline For Remote Workers
Here is a quick comparison to determine which one is best for your business:
| Feature | VoIP | Traditional Landline |
|---|---|---|
|
Where you can work from |
Anywhere with internet |
Fixed to one location |
|
Setup Time |
Minutes |
Days or Weeks |
|
Monthly Cost |
£7 to £25 per user |
£20 to £40 per line |
|
Adding Users |
Self-service, instant |
Engineer visit required |
|
Features |
Calls, video, messaging and third-party app integration |
Just calls |
|
Call Quality |
HD quality on good broadband |
Reliable but basic call quality |
|
Does it work in a power cut? |
No (needs backup) |
Yes (on traditional copper lines) |
Final Verdict: VoIP phone systems are ideal for remote workers. The only exception in which you should choose traditional phone lines is if you live somewhere with slow internet access.
For more information see our guide: VoIP vs Landline Phones: Which is Best For Your Business?
Top 5 VoIP Providers For Remote Workers: At A Glance
Here is a quick glance at the top 5 VoIP providers for remote workers:
| VoIP Provider | Starting Price | Best For | Key Integration | Free Trial | UK Support |
|---|---|---|---|---|---|
|
Virtual Landline |
£4.50/month |
Startups and small businesses |
Call forwarding and mobile app |
Yes |
Available |
|
Vonage |
$13.99/user/month |
International teams |
Microsoft Teams and Salesforce |
No |
Available |
|
RingCentral |
£12.99/user/month |
Growing SMBs |
Microsoft 365, Slack and Google |
Yes |
Available |
|
Nextiva |
$15/user/month |
SMBs who need analytics |
Salesforce, HubSpot and Zendesk |
7-days |
Available |
|
Zoom Phone |
$15/user/month |
Zoom users and remote teams |
Zoom Meetings and Salesforce |
Yes |
Available |
To get detailed quotes from these and even more top VoIP providers for remote workers, you should use ComparedBusiness UK. Just fill in some brief information, and we will get you quotes from top VoIP providers for remote workers.
Now, let’s dive into the details of each VoIP provider and find out what features they offer.
1. Virtual Landline
Overview:
Virtual Landline is a UK VoIP provider designed for small businesses and sole traders. It provides a convenient, easy way to obtain a professional business number that rings on your mobile or desktop without the hassle or expense of an enterprise phone system.
If you are running a small remote team and looking for something simple and cost-effective, then Virtual Landline is the perfect solution to start.
Virtual Landline is a UK-based supplier that has customer support based in the UK, which makes it ideal for businesses that want local knowledge and experience.
Key Features:
- It offers virtual numbers, local numbers, and 0800 freephone numbers.
- Virtual Landline offers mobile call forwarding, which allows customers to forward calls to any mobile or landline number.
- It has number porting features that let you keep your current business number when you switch.
- Virtual Landline has integrated video conferencing features that let you host team or client video calls without needing a different tool.
- It also offers call queuing, on-hold music, and caller ID features.
- It has a user-friendly interface and self-service management portal.
- It offers UK customer support.
Best For:
Virtual Landline is ideal for sole traders, freelancers and small businesses that have a few remote workers and require a professional phone presence with minimal cost. It is also great for businesses that want a local UK number in an area code of their choice.
Pros and Cons:
| Pros | Cons |
|---|---|
|
The entry price is very affordable |
Offers less features then its competitors |
|
No equipment or technical setup needed |
No native integrations with CRMs like Salesforce and HubSpot |
|
UK-based support team |
Not suitable for large or fast-growing teams |
|
It offers number porting |
Fewer analytics and reporting capabilities |
Pricing:
- Local and National Phone Numbers: Starts from £4.50/month
- Virtual Office System: Starts from £6.95/month
- London (0207 and 0208) Numbers: Starts from £12.50/month
- 0800 Free Phone Numbers: Start from £11.95/month
2. Vonage
Overview:
One of the oldest names in the VoIP world, Vonage Business Communications (VBC) offers enterprise-quality call and conferencing features combined with unprecedented integrations with G-SuitePro, Office 365 and other popular CRMs.
Vonage is ideal for UK-based companies, which have staff working across multiple nations, due to its extensive international coverage in 40+ countries and local numbers in 94+ regions.
Key Features:
- Unlimited inbound calls across all plans.
- Local and international phone numbers in 40+ countries.
- A virtual receptionist is available to answer calls in a professional manner.
- It offers full remote access with mobile and desktop apps.
- The system also includes built-in video meetings and collaboration tools.
- Microsoft Teams integration (included in the Core Plan).
- The system integrates with CRMs, Salesforce, HubSpot, and other platforms.
- Vonage provides call tracking and voice analytics.
Best For:
Vonage is perfect for UK SMBs and startups with remote teams around the world. It is a cost-effective solution for businesses that want a professional phone system with robust CRM integrations and an in-built video conferencing feature.
Pros and Cons:
| Pros | Cons |
|---|---|
|
It offers comprehensive international coverage |
No free trial available |
|
You can manage voice calls, video calls and messaging in one platform |
Setup is complicated for small teams |
|
Good CRM and Microsoft Teams integrations |
Some advances functions are only available in higher-tier plans |
|
A global brand you can trust with high-quality design |
Microsoft integration is only available in the core plan |
|
Plans are designed for all types, from small to large enterprises |
|
Pricing:
- Mobile Plan: Starts at $13.99/user/month if billed annually.
- Premium Plan: Starts at $20.99/user/month if billed annually.
- Advanced Plan: Starts at $27.99/user/month if billed annually.
3. RingCentral
Overview:
RingCentral is often recommended as one of the best all-round unified communication platforms on the market. It offers features like voice calls, video meetings, team messaging, SMS and file sharing in the cloud, which makes it a unified solution for remote workers.
RingCentral is a great choice for growing UK businesses that require professional-level software and a lot of integration with their existing tech stack.
It offers integrations with Microsoft 365, Google Workspace, Slack, Salesforce and Zendesk, which makes it a single, intuitive platform for your remote employees.
Key Features:
- A cloud phone system is all your business needs, as it offers voice, video, and team messaging in a single app that can be used on any device.
- Video conferencing for up to 100 participants.
- 24/7 customer support for all plans.
- It offers features such as call recording, voicemail-to-email and SMS.
- It offers integrations with popular apps such as Microsoft 365, Google Workspace, Slack, Salesforce, and Zendesk.
- RingCentral also provides dashboards and real-time analytics to monitor performance.
- It also facilitates multi-site admin and remote team management.
- RingCentral also integrates an auto attendant with an intelligent call router.
Best For:
RingCentral is a great option for UK SMBs and mid-sized companies that require an extensive, scalable suite of communication solutions.
It is especially useful for remote teams that rely on collaboration tools like Microsoft Teams and Slack and want their phone systems to be completely integrated with them.
Pros and Cons:
| Pros | Cons |
|---|---|
|
It offers the most comprehensive set of features compared to its competitors |
The starting price is higher |
|
300+ app integrations, such as Microsoft 365, Slack and Salesforce |
No free trial available |
|
24/7 customer support available for all planss |
Advanced features such as call recording are only available in advanced plan |
|
Great for analytics and reporting |
Beginners may find the steep learning curve challenging |
Pricing:
- Essential: Starts at £12.99/user/month when billed annually.
- Standard: Starts at £19.99/user/month when billed annually.
- Premium: Starts at £24.99/user/month when billed annually.
- Ultimate: Starts at £29.99/user/month when billed annually.
4. Nextiva
Overview:
Nextiva is a versatile VoIP service with some of the best customer support, along with value-rich call analytics features available in the standard plan. It’s especially favoured by UK SMBs, who wish to track and enhance their remote team’s communication performance without purchasing an enterprise-level system.
The softphone apps from Nextiva are especially great for remote teams, as employees can make and receive calls just like they would in the office via their laptop or mobile device.
On top of that, Nextiva can handle toll-free calling (1,500 minutes with an Essential subscription), so it’s a solid bet for businesses that deal in high volumes of customer calls flowing into their business.
Key Features:
- All plans offer unlimited voice and video calling.
- Softphone desktop and mobile applications are perfect for remote workers.
- Transcription of voicemail-to-email.
- Nextiva offers virtual phone numbers, which include toll-free numbers.
- Nextiva provides comprehensive call analytics and reporting dashboards.
- Salesforce, HubSpot and Zendesk integrations are available.
- It also offers teamwork capabilities such as chat and file sharing.
Best For:
Nextiva is ideal for small-to-medium UK businesses that manage a high volume of inbound and outbound calls and want detailed analytics to monitor team performance. It’s also a good choice for businesses that provide toll-free numbers to their customers and want it included in the cost without an added fee.
Pros and Cons:
| Pros | Cons |
|---|---|
|
In-depth call analytics are some of the best at this price range |
A few important features, like call recording, are limited to higher tiers |
|
1,500 toll-free minutes (on the Essential call plan) |
Customer service can be inadequate depending on your plan level |
|
Robust softphone apps for easy telecommuting |
Less popular within the UK market as compared to its competitors |
|
7-day free trial available |
Some may find the interface a bit old-fashioned when compared with other platforms |
|
Quality CRM integrations with Salesforce, HubSpot and Zendesk |
|
Pricing:
- Core: Starts at $15/user/month when billed annually.
- Engage: Starts at $25/user/month when billed annually.
- Power Suite CX: Starts at $75/user/month when billed annually.
5. Zoom Phone
Overview:
Zoom is one of the biggest names in remote work tools, specialising primarily in video conference solutions. What many businesses aren’t aware of is that Zoom also has its own packed-out VoIP phone service, called Zoom Phone, which integrates natively with the Zoom platform.
For remote workers, Zoom Phone offers switching between voice calls and video meetings without ending the call and media file sharing during calls, all from one consolidated platform. It’s a great choice for businesses whose organisations are already using the Zoom ecosystem and want to bring their communications together on one platform.
Key Features:
- Smooth transition between voice calls and Zoom video meetings in one click.
- The product features high-definition audio and video clarity.
- The iOS and Android mobile apps are ideal for clients who are constantly on the move.
- It lets you record calls, transcribe them live and provide post-call analysis and transcripts.
- It has features like auto attendant, call queuing and intelligent routing
- It is compatible with both desktop and mobile platforms.
- Zoom Phone offers integrations with Google Workspace, Salesforce, Microsoft Teams and other popular tools.
Best For:
Zoom Phone is ideal for remote teams that are already using Zoom regularly for video meetings and need a solution that encompasses voice and video in one app.
It is also great for companies who are looking for an affordable VoIP solution without compromising on call quality.
Pros and Cons:
| Pros | Cons |
|---|---|
|
Seamless integration with Zoom Meetings (great for existing Zoom users) |
Not as user-friendly for teams that aren’t already using the Zoom ecosystem |
|
Competitive pricing |
You have to pay additional charges for international calling |
|
Powerful mobile app for people who are always on the go |
Offers less advances features as compared to competitors |
|
Salesforce and CRM integration available |
Advanced features are only available in high-end plans |
Pricing:
- UK and IRL Unlimited Plan: Starts at $15/user/month.
- Pro Plus Plan: Starts at $18.41/user/month.
- Business Plus Plan: Starts at $22.49/user/month.
How To Choose The Best VoIP Phone Systems For Remote Workers?
You’ve seen the options, but how do you decide which VoIP phone system is ideal for your remote teams? Here is how to choose the best VoIP phone systems for remote workers:
Team Size: Start with your team size. A team of two people doesn’t need corporate features, but a growing team of 20 might need those.
List Down Your Needs: List your must-haves. Do you need video calls, SMS messages, CRM integration, or international calls? Make a list of all the features you require. Then just choose a provider that has all the features you require.
Budget: Check your budget. Monthly costs add up. So when choosing a VoIP provider, go for the one that fits in your budget.
Future Scalability: Think about the future. Will you hire more people? Expand internationally? Choose the VoIP provider that can keep up with your future needs.
Test the Provider: Before committing to a VoIP provider, make sure to test it. Most VoIP providers offer free trials; use them. Get your team to test the apps and see which VoIP providers feel right for you.
Read The Contract: Make sure to read the contract carefully before signing it. There are some VoIP providers that might lock you in for years and some that offer monthly rolling. Go with the one that matches your business requirements.
Use ComparedBusiness UK: Finding a VoIP provider for your remote teams is a daunting task. You can use ComparedBusiness UK to avoid all the hassle. Just define your needs, and we will send you quotes from top VoIP providers that match your requirements.
Find The Best VoIP Providers For Remote Workers With ComparedBusiness UK
You don’t have to spend hours searching for the best VoIP phone system for your remote team. ComparedBusiness UK takes the effort out of this by getting you in touch with the UK’s best VoIP suppliers so that you can compare offers, features and costs side by side.
Instead of researching dozens of providers yourself, just give us some brief information about your business and the needs of your team, and we will match you with the best VoIP providers.
FAQs
Yes, all the top VoIP services employ enterprise-level security features like end-to-end encryption, TLS (Transport Layer Security), and SRTP (Secure Real-Time Transport Protocol) to secure your calls and data.
Yes, most VoIP providers have iOS and Android mobile apps. Remote workers can make and receive business phone calls, listen to voicemail, and make video calls, as well as adjust settings directly from their smartphones. This advantage is one of the main reasons to use a VoIP phone over a landline.
Yes, most VoIP providers offer number porting, which means that you can keep your existing business phone number when you adopt the new system.
