What is VoIP & why does equipment matter?
VoIP, short for Voice over Internet Protocol, is a modern technology that enables voice calls over the internet without the use of traditional telephony systems. Which means what? Your business communication flows through digital channels without relying on bulky landlines.
But here’s the catch – having VoIP without the right tools is like driving a car without fuel. So what equipment is needed for VoIP to ensure clear communication and business scalability? That’s what we will discuss today.
Because when your internet connectivity, hardware and software work in harmony, you get to enjoy the full benefits of VoIP.
According to a report by Embryo, the VoIP market in the UK is forecasted to reach £3.78 billion by 2026.
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Essential equipment for VoIP
Below, we have discussed the essential hardware required for VoIP to ensure reliable connectivity and top-notch call quality.
1. VoIP phones
They serve as the backbone of your VoIP phone system and come in 2 primary types: hard phones and softphones.
Hard phones are physical devices that resemble traditional desk phones but are designed for VoIP. They feature advanced functionalities like HD voice quality, touchscreen interfaces, programmable buttons and call management options.
Softphones, on the other hand, are software-based solutions. They operate via apps on computers, tablets and smartphones (known as mobile VoIP), eliminating the need for physical hardware. This makes them cost-effective and highly portable; perfect for businesses with remote teams.
2. VoIP adapter (ATA)
An Analogue Telephone Adapter is a game-changer for your business if you’re thinking of transitioning from traditional landline to a modern VoIP system. It enables you to use your existing phone by converting analogue signals into digital packets compatible with VoIP networks.
This small yet powerful device makes sure the integration is seamless without the need to overhaul your entire communication setup. By connecting your phone to the adapter via an Ethernet cable, you gain access to VoIP features like cost efficiency and enhanced, internet-based call quality.
3. Router and modem
A high-quality router and modem are also essential equipment for maintaining smooth VoIP communication. A modem is your connection to the internet – it translates the signals for your ISP into a digital signal that your device can use. The router, on the other hand, distributes this connection to multiple devices within your network.
But not just any router will do. VoIP calls demand routers optimized for Quality of Service (QoS) to prioritize voice traffic over other internet activities.
Additionally, look for routers with features such as dual-band connectivity and gigabit Ethernet ports. These features manage the bandwidth effectively and reduce latency during the call.
4. Headsets and microphones
For teams handling high call volumes, noise-cancelling headsets and microphones are beneficial. They block background noise, improve audio quality and enhance user comfort during long calls.
5. Ethernet cables
Ethernet cables provide a high-speed and stable connection between your VoIP phone, router and other network devices. Unlike Wi-Fi, which experiences interference, Ethernet cables provide a wired connection that reduces latency.
When setting up your VoIP system, opt for Category 5e (Cat5e) pr Category 6 (Cat6) cables for optimal performance. These cables support faster data transfer.
According to a report by Nuacom, businesses that have opted for VoIP have increased their productivity by 20%.
Optional equipment for VoIP
Adding optional tools can transform your setup into a powerhouse of efficiency and quality. So what options do you have?
1. Power over Ethernet (PoE) switches
PoE switches deliver both power and data through a single Ethernet cable. They simplify installation and reduce clutter, which makes them invaluable for businesses with multiple VoIP phones or devices.
2. Call recording hardware
Want to sharpen your customer service? Call recording hardware is your best friend. From ensuring legal compliance to training your team with real-life scenarios, these devices provide crystal-clear records of your interactions.
For example, companies in industries like finance can use call recording for audit trails and quality of service improvement.
3. Video conferencing equipment
Cameras with HD resolution and multifunctional devices enhance team collaboration and customer service. Combine them with a high-quality VoIP phone and your remote meetings can feel as good as face-to-face interactions.
Network requirement for VoIP
A VoIP system is quite reliable but if you set it up without the right network infrastructure, It’s like running a marathon in flip-flops.
Importance of stable internet
For setting up a VoIP system, your internet connection is the backbone of everything. A stable and high-speed internet ensures your voice calls are executed with minimal disruptions. For optimal performance, a VoIP call requires at least 100 kbps per call, but faster speeds provide room for additional features like video calls.
Recommended bandwidth for businesses
Bandwidth needs vary according to the size of your business:
- If you have a small business, a connection of at least 10 Mbps download and 1 Mbps upload speeds can support multiple calls.
- For large corporations (employees over 50), a connection speed of 100 Mbps or higher is needed for voice calls, video calls and other internet-based activities.
How to choose the right equipment for your business
Now that we have discussed the equipment required for a VoIP setup in detail, let’s see how you can choose the right one for your business needs.
1. Business size and call volume
A small startup might get by with a single VoIP adapter and a basic router, while a call centre requires multi-port VoIP phones and high-speed internet connectivity.
2. Budget constraints
We know budgets can be tight, especially for small businesses. VoIP costs can be high, so start with essentials like a VoIP phone and a high-speed Ethernet cable coupled with stable internet. Upgrade as your business grows.
3. Scalability needs
Your business might be small today but could expand tomorrow. Choosing scalable equipment gives your system the flexibility to grow with you. Meaning? Look for multi-port VoIP adapters and routers with gigabit ports to future-proof your setup.
4. Research and compare brands
Don’t buy the first gadget or package you find. Compare brands for reliability, warranties and customer reviews. This is where Compared Business can help you.
Getting A Reliable VoIP System Is Easy With ComparedBusiness
At ComparedBusiness, we streamline the process of linking businesses like yours with VoIP service providers. Simply provide your business details in under 2 minutes, and we’ll promptly supply you with quotes from reputable VoIP providers across the UK.
FAQs
A VoIP call typically requires at least 100 kbps per call for smooth voice quality. If your business has higher call volumes or video integrations, you should look at an internet connection with 1 Mbps per user.
To use a VoIP phone, you’ll need a high-speed internet connection, a VoIP phone adapter or IP phone and access to a VoIP service provider. Additional equipment can include headsets, modems, routers and call recording software.
Yes, existing analogue phones can be used with VoIP by connecting them to a VoIP adapter. This device converts analogue voice signals into digital packets to enable them to integrate with your VoIP network.
No, a landline is not required for VoIP. All voice calls are made through the internet, which eliminates the need for traditional landline infrastructure. However, you will still need a stable internet connection for VoIP calls.
